Depends on what type of phone it is.
iPhones do not have space for external storage (micro SD cards), so if she has run out of space something has be deleted from her phone (apps, music, photos).
Most Android phones can have an SD card added to help, but what can go on there will depend on phone type.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
