Standard of services

[Anonymous]

Poor standards of service provided by 02 customer services team. U treat customers like there nothing yet they are the 1s that are making the company a success especially those who have been with u for years such as my self.
Been with u 2 weeks after my 12th birthday & I'm 27 next week. Standards a falling dramatically sort it out 02 😕

[jonsie]

Idont think standards are falling when you call, I've never had anything but good service on 202. Some calls may be outsourced at busy times but that is down to o2's staffing levels and cost cutting. That's unlikely to change I'm afraid. Now live chat is a totally different level of customer service....