Solved: Number still not transferred to new sim

Anonymous · ‎01-07-2015

I filled in the online form 2 days ago with my PAC code to transfer my number from 3 to 02. I still haven't had any confirmation from 02 that they've received my transfer request nor has my number been changed. How long does it normally take? It said 24 hours on the form it's now been more than 48 hours! It's a right pain carrying around 2 phones in my bag.

MI5 · ‎01-07-2015

Call CS on 202 from your O2 phone - It will be much quicker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-07-2015

Call CS on 202 from your O2 phone - It will be much quicker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-07-2015

Have you followed this procedure?

http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs

Edit: Whoops too late Apologies @MI5

Veritas Numquam Perit

Anonymous · ‎01-07-2015

Keep asking to make sure they have done it correctly, I've had various problems with this before

gindygoo · ‎01-07-2015

Definitely call cs on 202 don't use live chat, they're renowned as being awful and inaccurate.

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