This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Spendcap

Go to solution
St77
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎18-09-2021 19:10

on ‎18-09-2021 19:10

I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

Message 1 of 6
875 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to St77
  • 152124 Posts
  • 651 Topics
  • 28987 Solutions
Registered:

on ‎18-09-2021 20:52

on ‎18-09-2021 20:52

@St77 

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first. 

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 6
859 Views
5 REPLIES 5

Go to solution
Cleoriff
Level 94: Supreme
  • 128430 Posts
  • 835 Topics
  • 7598 Solutions
Registered:

‎18-09-2021 19:18 - edited ‎18-09-2021 19:21

‎18-09-2021 19:18 - edited ‎18-09-2021 19:21

@St77 

Not sure what you are trying to do?

Read this guide on spend caps  Guide: Spend Caps & Charge to Mobile on O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
871 Views

Go to solution
St77
Level 1: Joiner
In response to Cleoriff
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎18-09-2021 20:50

on ‎18-09-2021 20:50

Hi and thanks for replying, I spoke with O2 over 24hours ago set in place a spend cap I have tried to purchase using it, and I keep being told failed payment

Message 3 of 6
860 Views

Go to solution
MI5
Level 94: Supreme
In response to St77
  • 152124 Posts
  • 651 Topics
  • 28987 Solutions
Registered:

on ‎18-09-2021 20:52

on ‎18-09-2021 20:52

@St77 

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first. 

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
860 Views

Go to solution
St77
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎18-09-2021 21:05

on ‎18-09-2021 21:05

Thanks very much for your help

Message 5 of 6
856 Views

Go to solution
MI5
Level 94: Supreme
In response to St77
  • 152124 Posts
  • 651 Topics
  • 28987 Solutions
Registered:

on ‎18-09-2021 21:46

on ‎18-09-2021 21:46

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
852 Views
0 Kudos
Top Kudoed Authors
View All
Top