'Something went wrong' when trying to order Pay Monthly SIM

[LU7]

Hello there,

I am an existing O2 customer with a PAYG mobile number. I have been trying to take out a new contract and move my existing mobile number from Three to O2. On the checkout page I am asked whether I am a new or existing customer. After clicking on existing customer and logging in, I keep receiving a general ‘Something went wrong’ error page. I have tried many times over the past hour but can’t get any further than this.

Please could someone assist?

Many Thanks.

[Bambino · Accepted solution]

@LU7 If you message O2 via social media they should be able to help you:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[LU7]

Thank you! Have sent O2 a Facebook message 😀