Sim swap

[DawnR]

Hi. Had a nightmare this week replacing my lost phone. Finally got new phone and replacement sim. Activated via Customer services yesterday morning. Still not activated 🙃 

I rang as its been over 24 hrs. They said 02 has a major technical issue and that why its still not connected 

Anyone else stuck in limbo or am I being fobed off???

[MI5]

@DawnR 

O2 will place bars on your account when you report a loss, so call back and make sure the bars have been lifted.

[DawnR]

Yeah already checked. No bars and sim activated. 😅 just want network 😒 

[Bambino]

@DawnR You can check to see if there are any issues in your area here: O2 | Service Status

[DawnR]

Thanks, tried a few timed. It said there are no issues??? I just don't know why it's not on yet. They said wait another 24hrs!!! 2 days to activate a sim, should take 2 hrs. Frustrating 

[Bambino]

@DawnR I'm sure the Bank Holiday weekend isn't helping your situation. You can try reaching O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

If you have no phone to use you can download Skype to call free: Guide: A Guide to Skype 

[MI5]

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@DawnR wrote:

Yeah already checked. No bars and sim activated. 😅 just want network 😒 

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I'm not convinced.

Call back and check both bars have been lifted.

[directdebit]

Thank you for your help. Its gonna be 3rd/4th of jan

[Breanna]

Hi @DawnR any luck getting your network signal back?