Sim not provisioned

kmcg · ‎02-04-2020

I upgraded to the s20, I got the phone this morning and everything has been set up fine although my aim is not provisioned. What does this mean and how do I fix it?

Can I just use my existing sim from my old phone?

kmcg · ‎02-04-2020

Sim*

MI5 · ‎02-04-2020

@kmcg

Use your old sim until things settle down then switch to your 5g one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎02-04-2020

@kmcg You can use your old sim for now. When this crisis subsides, and some form of normalcy returns, you can either go in to an O2 store when they reopen and they will swap your sim for you, or you can do it yourself online: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

I DO NOT WORK FOR O2

O2

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