Signal coverage is poor

[Chas9187]

Hi I live in St Helens area northwest wa10 

ans we was on virgin then they merged with 02 and we got put on 02 service all around St Helens there is no signal can’t read emails ect every time we are near the town centre , my SIM card is a virgin card and had the same sim for quite a few years would getting a new SIM card help with signal coverage , my husband and daughter have the same problem all on virgin SIM cards it’s impossible to make phone calls in town or access anything been like this since it swapped over 

[Enlli]

Best bet is to all go into an O2 store with your phones and photo ID and get them Swapped for O2 SIM cards.

I've been in St Helens a few times over the past couple of years and never experienced  problems 

[Oxonian]

You @Chas9187 might also find this app of use :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

[Chas9187]

hi I tried the tests and it just keeps failing  it’s appalling 

 

 

 

[Oxonian]

That is not good at all @Chas9187 ! 

Have you taken the advice of @Enlli (above) and visited your local O2 retail store in order to get your SIMs replaced ? 

Remember to take photographic identification (photo ID) with you ! 👍

[Chas9187]

Hi we are heading to our 02 shop now to see if it helps 

[Chas9187]

Just been in the shop we need new sims the virgin one work but not fully and that’s why we having problems 

[Chas9187]

Had sims replaced my husband and sons sims switched instantly and mine was done 1st but still not swapped over 

[Oxonian]

Well @Chas9187, two out of three sounds like progress. 

If you keep rebooting your handset, hopefully yours will update too. 👍 

[Chas9187]

Fingers crossed 22 hours later still not processed