Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

data

how much data do i have on my mobile [REMOVED] [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts.

Resolved! Company discount

I work for NatWest and get 25% off my monthly airtime can you apply this to the new phone I have just ordered please

statement request

Hi there I need to find out how to get a statement for the 23 24 tax year sent through. Thanks Jim

Resolved! Cancel my contract

Hi I would like to cancel my contract which has recently ended the number ending 4497 please

Resolved! Request to Cancel O2 SIM Only Plan

Dear O2 Customer Service, I am writing to request the cancellation of my O2 SIM Only plan for the number [MOD EDIT: Personal info removed]. I have recently completed my one-year studies in the UK and have now returned to China. As I will no longer be...

Upfront was charged although my contract was declined

It states that we won't be charged before contract is finalized, I got charged , my contract was declined and my money was taken and not refunded .Tried to speak on the chat but tells me to use the my O2 app which I cannot access because I have no co...

Still have eu roaming?

Signed up today for a new tariff O2 sim only 150GB Plus unlimited uk minutes unlimited uk texts. Do I still have eu roaming? Also got a worrying text message “removed your O2travel zone 2”help!

Paying off phone and upgrading early

hello, I was looking advice on what would be the best option in terms of upgrading my daughters phone early. I took out a contract in November last year via mobile phones direct and there is around £700 remaining which I was planning on paying off ea...

Cancel switch up query

Hi, this maybe one for @Dave-O2. Sorry not sure how to tag him on here and don’t want to just contact directly as that’s just rude.I had the iPhone 15 pro max (since May 24) and used this to switch up to the Z flip 6. I did this on the phone as wante...

Online order

Hi I placed an order 2 days ago O2 said they needed more information and will get back to me in 24hrs it’s longer than that why haven’t I heard back I am already an existing customer

O2

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