Service charge to reactivate phone

[DFaulk]

Morning. 

I am trying to use my phone and it is not working. I made a payment yesterday and my phone still doesn't work. I called 202 and a bunch of other service numbers and the automated voice tells me, I have no payments to make butni need to make a payment to reactivate. Could you tell me how much and where to pay as the automated voice won't let me speak to a customer service rep.

[MI5]

@DFaulk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

Guide: A Guide to Skype if needed.

[Oxonian]

You @DFaulk can avoid further issues of this nature by setting up a direct debit :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[MI5]

@DFaulk 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm