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1 ACCEPTED SOLUTION
Accepted Solutions
- 24470 Posts
- 1067 Topics
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@Elbon You can call customer service and ask, but it's doubtful that you will be able to claim your money back. Can't hurt to ask though: Guide: Coronavirus Community Help and Support
Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.
Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Also take a look at this guide: A Guide to Deal with Spam/Scam Calls and Text - O2 Community
- 24470 Posts
- 1067 Topics
- 3837 Solutions
@Elbon You can call customer service and ask, but it's doubtful that you will be able to claim your money back. Can't hurt to ask though: Guide: Coronavirus Community Help and Support
Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.
Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Also take a look at this guide: A Guide to Deal with Spam/Scam Calls and Text - O2 Community
- 13139 Posts
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- 407 Solutions
@Elbon
Is it alot of money?
I would definitely report it and ask for the money back
Also make sure it is not recurring
Good luck and best wishes
Is it alot of money?
I would definitely report it and ask for the money back
Also make sure it is not recurring
Good luck and best wishes
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