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Samsung S20

Devi
Level 1: Joiner
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on ‎03-06-2020 09:17

on ‎03-06-2020 09:17

Hi, I have the new Samsung S20 5G and have nothing but trouble since I got it. When my contacts call me it comes up with unknown number. I have tried everything from settings, turning it on and off, I've been back and fourth on the phone from 02 12 times and still nobody can help. I've even had to call Samsung 4 times but they say it is a network problem. Anybody had the same issue? It's only a few days old this contract so may have to cancel it as no point paying for a tariff and a faulty device!! Nightmare!!!
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MI5
Level 94: Supreme
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on ‎03-06-2020 09:36

on ‎03-06-2020 09:36

@Devi 

It's a common issue on here with that phone.

You must get customer service to escalate your issue for resolution.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 52: Innovator
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on ‎03-06-2020 09:38

on ‎03-06-2020 09:38

Hello @Devi 

Welcome to the o2 Community Forum.

Sorry to hear the difficulties with the Samsung S20 5G

I read that you have carried out most things and called o2.

If it were me I would re-think the whole thing too.

I just can't stand fiddling with tech that is reluctant to just

bounce into life and perform.

Good Luck and Best wishes  TallTrees



HAPPINESS IS BEE SHAPED

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LukasB
Former Staff
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on ‎05-06-2020 12:24

on ‎05-06-2020 12:24

Hey @Devi did you manage to get in touch with someone and get this sorted or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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