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SSN was not recognised

Vizioli
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on ‎27-11-2018 01:31

on ‎27-11-2018 01:31

I have been trying to sim swap for the last 4 days, and it is not working. When it asks me to type my SSN whether through SMS or the form, I got the message that unfortunately it was not recognised.

Anyone facing something similar? Quite annoying.
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jonsie
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on ‎27-11-2018 02:07

on ‎27-11-2018 02:07

Are you putting the full sim number in?

You need to put 8944 in front of the number on the sim card.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎27-11-2018 06:28

on ‎27-11-2018 06:28

@Vizioli it's not uncommon for O2's sustsys to play up from time to time so if jonsie's suggestion doesn't help give customer service a call or pop into your local O2 shop. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Vizioli
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on ‎27-11-2018 10:34

on ‎27-11-2018 10:34

Actually I tried with and without the first 6 digits (894...), and I just received the red signal. 

 

I tried to call them, but no one was available. I am gonna try again tomorrow morning (maybe because I have been trying at nigh no one answered?) 

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MI5
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on ‎27-11-2018 10:43

on ‎27-11-2018 10:43

@Vizioli 

Opening times

Monday - Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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