SIM card has been disconnected

[Ian1989]

My phone sim card has been disconnected while I was on a call to O2, I 2as trying to sort out getting my galaxy watch 4 activated and the lady I was talking to has done something and now my phone and watch say SIM card not provisioned and I can't get in touch with them to sort it out, how do you get through to live chat? As I have no other way of talking to them.

[madasaf1sh · Accepted solution]

@Ian1989 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks