Roaming south africa

[Rallycrosswork]

Hi there, I'm in capetown at the moment, Im a UK customer. I added the "o2 travel service" to my account last week (I have a confirmation text). When with Vodafone they'd always text me each day I used roaming data out of their free zone. But I've received no texts from o2 and I cannot see anything in my o2 account that suggests I will pay the £6 daily rate. I also can't see any extra charges. And the chat option in the app is returning an lp001 error.

How do I know if I'll be hit with a huge data bill? 

[MI5]

@Rallycrosswork 

O2 Travel shows as a bolt on in your MyO2 if active.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[jonsie]

Check My O2 if you have the O2 Travel bolt on

✔ You can use the O2 Travel Bolt On, which gives you unlimited minutes, texts and data for just £6 a day. You can opt-in to O2 Travel by texting TRAVEL to 23336. You’ll only be charged for the days you use it.

You won't be charged for any say that you don't use any data or texts or make calls

Receiving does count as usage

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If you don’t have the O2 Travel Bolt On, you’ll pay our standard rates:

Standard rates

Making calls	£2/min
Receiving calls	£2/min
Sending texts	50p/text
Using data	£7.20/MB

[Rallycrosswork]

I texted that number in September and had this reply.

 

But all I see in the my o2 app is a 5g bolt on, and this travel bolt on which I think may be different

 

[jonsie]

That bolt on means you have O2 Travel Inclusive which gives you free usage in more countries worldwide

So you are either a volt customer or your tariff includes it

So no need to worry

[MI5 · Accepted solution]

@Rallycrosswork 

SA isn't included as a Travel Inclusive country, so you will be paying the £6 a day for the days you use your phone.

[Rallycrosswork]

£6 a day is fine with me, I just want to confirm that's all it'll be. I've tweeted o2 but no reply thus far. 

[jonsie]

Definitely £6/day @Rallycrosswork 

[Rallycrosswork]

 £6 a day on my bill. Thanks for your help guys. If o2 are watching, a text to affirm this each day would be useful to avoid doubt. 

[TillyLacey1999_]

Do I have to text that number everyday while I’m abroad?