Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone

I need to cancel a phone I got for my wife from virgin media which is now run by 02, problem I have is we have recently separated and she's moved back to America and taken phone with her, I messaged her about requesting a STAC code but she didn't rec...

Number

Hi there. I have a sim only, monthly payment WiFi package with you. I need to change the age restriction but because I don’t have an o2 phone, the phone number given doesn’t work for when I get sent a code. is there a way you can send the code to my ...

Resolved! Free extra of Amazon Prime

I’ve just added my Free Extra of Amazon Prime for 3 months to my account. Why is the charge showing on my bill please

Resolved! O2 open discount for bluelight card holder with iphone 15 pro max

Hi All, Really gutted to not be allowed to add my 25% refresh discount which i first used with my iphone 12 pro max contract. I have registered and even shows me my number to add the discount but just doesnt go through. I was told at the time of upgr...

Credit check

I ordered a tablet on the 16th of September. I've asked the customer support what's going on they just say it's up for a small credit check (and there is a hard search applied as well) and the team will get back to me in 24 -48 hours. I've heard noth...

bill and data use

I have just checked my bills online. It is just showing bills for. I don not recognise this I have 2 numbers, phone and Wifi but can't see them on my bill [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks...

Resolved! Transfer number to a different O2 account

There are a number of posts on this topic so sorry if a duplicate, but...My son currently has a SIM only contract (although strictly it's out of contract) that was set up at my then girlfriend's house and her direct debit.I want to move this to an ac...

paying a fee

im trying to pay but the system wont let mecan you please send me the receipt again?

Where is my Sim

I ordered my sim on the 27th September 2023. I know delivery can take time but I can't use my number since it's being switched and my billing date starts from when I ordered it (I'm pretty sure?) so when exactly could I expect to receive it? It's bee...

Resolved! Vat breakdown bill

I need a vat breakdown bill on my account every month as before please

O2

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