Returning an Order I Want to Cancel

[matthewkingdon]

Hi there,

I put an order in for a new phone contract last week and have been trying to cancel it, but to very little success!

I've been around the houses and various departments and now the handset has been delivered. I need to return it and cancel it so I can move to a SIM only plan. I was told on Saturday morning the order had been cancelled and wouldn't be delivered... and then told by someone immediately after that it hadn't!

I tried cancelling within 10 mins of making the order and was told someone would call back as it was too soon to cancel as the order was being processed..

I'm still in my 14 day cooling off period. 

As far as I can see I'm trying all I can to cancel, but it's been O2 who have made things extremely complicated and difficult for me. 

Please help. Where do I send this phone back and to who. How do I actually cancel the contract and move to SIM only.

Thank you. 

[MI5]

@matthewkingdon 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[madasaf1sh]

@matthewkingdon 

You will need to call o2 Guide: How to find help & contact O2 # and speak to the them and they should be able to sort out the 14day return for you. 

Once it done they should be able to sort out a sim only plan..