Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bolt on

Hi,I’ve accidentally added a data bolt on twice and just wondered if I could cancel one?

Sim Swap order stuck

So, I have an order for a sim swap, the sim has swapped and currently working on the new sim but the order has been sitting for 2 weeks as processing... anyone know quickest way to get it marked as complete?

Wrong bolt on added

Hi, I’ve been trying to add a bolt-on of data but each time I pick 8GB, it tells me I’ve added 100MB instead. I tried adding again, but I’m not sure if I’ve paid twice? Can you check I’ve added 8GB and if I’ve done so twice, cancel one of them?

eSIM stuck on processing for over 2 days.

Per the title, requested an eSIM through a new (to me), factory reset iPhone 13 through the settings > mobile network settings. Physical SIM was working correctly so I shouldn't really have bothered trying, in hindsight.Signal dropped immediately - u...

Blocked Sim card

You have blocked my phone following a garbled phone call. I am waiting for a replacement Sim card as per your e-mails recently.Can you please unblock the phone and tell me if you are sending my new sim card . Susan Beal

Termination of contract

Hello! What is needed to terminate Pay Monthly contract?

02 switch up

Has anyone used 02 switch up? recently changed my phone and I have 14 days to send my old phone back but I've not been given anything to send it back in or an address to send it to am I correct in assuming I will receive something shortly in the post...

Resolved! change my mobile number

How do i change my mobile number?

Tariff

Why has my monthly bill gone up

eSIM ordering problem

I recently upgraded to an iPhone 14 Pro. During the ordering process it recommended to use and eSIM. Once the phone arrived, on trying to transfer my existing number from a physical sim to the new eSIM, it wasn’t compatible. So a new eSIM was ordered...

O2

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