Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Returning an Order I Want to Cancel

Hi there, I put an order in for a new phone contract last week and have been trying to cancel it, but to very little success!I've been around the houses and various departments and now the handset has been delivered. I need to return it and cancel it...

Resolved! the same number on two phones

Is it possible to use the same number on two phones?

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Block

Can I put a temporary block on one of my sim cards?

Resolved! Payment

Hi, I won’t be able to pay all of my owed debt but I can pay some and will cover the rest for next months payments

Resolved! End contract

How do I end my contract? Jane

Resolved! Started new tariff but trying to get help is hard

Presently a pay-as-you-go customer but I decided to pay for a monthly tariff on 4th November. I have been recieving texts and emails from O2 about the order number, the SIM card number and that the direct debit has been sorted. But I have yet to rece...

better price

beter price

Resolved! Wrong phone number on personal details

Hi my contact number is wrong and i need to change it

Paid manually for bill but direct debit has still been charged, how do I get a refund/credit?

Hi all, I paid my bill about 2 days ago, but have been charged again for the same amount today via what I presume is direct debit. I have never had this issue after paying manually, but I did do it later than normal this time. I read on some old foru...

O2

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