Solved: Re: Return phone

Zz · ‎09-10-2018

I took delivery of a new phone today and not happy with it how do I return

MI5 · ‎09-10-2018

If it came via courier there will be a returns label in the packaging.
If not, call customer service to request a returns label http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-10-2018

If it came via courier there will be a returns label in the packaging.
If not, call customer service to request a returns label http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-10-2018

@Zz

More info here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Veritas Numquam Perit

jonsie · ‎10-10-2018

I think this returns label is still current

http://static.o2.co.uk/www/docs/help/mobile_device_return_form.pdf

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎10-10-2018

Hi @Zz, and welcome to the forum I'm sorry to hear you're not happy with your new phone, was there something wrong with it or did you find another device that suits your need better?

I hope the information above answers your question, but please do let us know if there's anything else we could help you with

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