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Reordering the right phone.

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Anonymous
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on ‎14-10-2015 17:30

on ‎14-10-2015 17:30

Hello, I ordered a iphone but received the wrong one on Thursday 8th was told to send back (which i did on friday 9th) and order again mid week it is now wednesday 14th and my bill says I still need to pay for the phone I have sent back 😞 how long does the process normally take?
Kirsty
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Cleoriff
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‎14-10-2015 18:10 - edited ‎14-10-2015 18:11

‎14-10-2015 18:10 - edited ‎14-10-2015 18:11

Hi @Anonymous

It can take up to a week depending on how long it takes them to scan it back in. if you are at all worried then give CS a ring http://www.o2.co.uk/contactus

Veritas Numquam Perit

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Cleoriff
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‎14-10-2015 18:10 - edited ‎14-10-2015 18:11

‎14-10-2015 18:10 - edited ‎14-10-2015 18:11

Hi @Anonymous

It can take up to a week depending on how long it takes them to scan it back in. if you are at all worried then give CS a ring http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎14-10-2015 18:17

on ‎14-10-2015 18:17

Definitely call cs to check it has been received and processed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎14-10-2015 19:03

on ‎14-10-2015 19:03

Ok thank you both for your replys will do that now
Kirsty
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MI5
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on ‎14-10-2015 19:14

on ‎14-10-2015 19:14

Good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎14-10-2015 19:15

on ‎14-10-2015 19:15

Good luck Kirsty.... If you have problems speaking to anyone tonight ...then first thing in the morning about 8.30 am is a good time to try...:smileywink:

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