Refund

[CJ12]

Hi! 
I paid twice for the same month and I requested a refund. How long it will take?

[madasaf1sh]

@CJ12 

Upto 14 days for a refund to be processed...

https://www.o2.co.uk/help/account-and-billing/refunds

[Cleoriff]

@CJ12 

This is a community forum made up of members like yourself. We have no access to your account.

If you are pay monthly you can request a refund in My O2 under Billing.

If you need further help then Payment management will be more helpful

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am