Reducing my tariff mean higher prices!?

[Anonymous]

My contract: £15.99pm - O2 200mins, unlimited text, no data, 24 month Bonus

I've been on my contract for 12 months now and I want to reduce my tariff which I was under the belief I was entitled to. I've spoken over chat and the cheapest tariff I can move to is: 

£22.00- 100 any-network mins, unlimited texts

No inclusive bolt Ons

Thats 100 less minutes for £6pm more! 

Do I need to call up and complain so I can move to a lower tariff like the one for new customers below?:

£11.00

50minutes

Unlimitedtexts

100MBdata

1 month early upgrade

Thanks in advance

[MI5]

Contracts taken after March 2012 cannot be lowered half way through anymore. That option was withdrawn and would have been part of the T&C's you agreed to unfortunately, so complaining, won't get you anywhere in this instance.

[adamtemp64 · Accepted solution]

please just ring 202 and ask for your options live chat is not that helpfull on this sort of issue or look in my-o2 for your options.

But you may find that you have no option to reduce now as they removed the option to downgrade last march