Recent outage

[Norm]

How much longer is this issue going to continue?
As all of my contracts are currently affected
The lack of communication is disgraceful leaving millions in the lurch like this.

[hotdog1]

Costing me money,not happy at all

[Bambino · Accepted solution]

@Norm Yes, when the network is down affecting 32 million customers, there would be a lack of communication. Please read this link: https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1176516#M27758

Edit: @hotdog1 Please see this link: https://community.o2.co.uk/t5/Pay-Monthly/Compensation-for-loss-of-network/m-p/1177547

[laura_igl]

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

Thanks, 

The community team.