Recent advice of increase to charges

[John08]

I have just received your email advising me your prices are increasing from April 2025. For me this accounts to a 18% increase from £10.00 per month to £11.80. My contract says that my charges will increase annually by RPI and 3.9%. Much as I have tried I cannot calculate how this equates to the 18% to intent to charge me, please can you provide me with your calculation. Thanks. John Taylor

[MI5 · Accepted solution]

@John08 

It's all history now as O2 are forcing everyone on to the new terms.

Accept it or leave are the choices.

If you decide to leave us, you can cancel your contract any time in the next 30 days by calling 202, free from your O2 phone or on 0344 809 0202. If there’s an outstanding amount left on your device plan, this will still need to be paid off, either by continuing with the instalments already set up, or you can opt to pay it off in full, a member of the team will be able to help you. You can also reach out to us via webchat for assistance.

[John08]

That's what I suspected, they obviously are not interested in building a loyal customer base. I have another 12 months left on my contract and will be leaving them once that runs out. Thanks for the response.

[gmarkj]

A recent Ofcom change means that all of the mobile providers are no longer allowed to use a percentage increase @John08 and instead have to say in monetary terms what the increase is.

So instead of the increase being proportionate, ie those on lower terms having the smallest increase they now actually have the largest.

There are a few conversations going on about this, but the simple fact is that you can either accept the increase or use the option of leaving with no penalty - but to do so you need to contact customer services, as per the bottom of the email.

[MI5]

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@John08 wrote:

That's what I suspected, they obviously are not interested in building a loyal customer base. I have another 12 months left on my contract and will be leaving them once that runs out. Thanks for the response.

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Loyalty has never been a consideration for the last 10 years or so at least.