Query my data limit

[Angir]

I incresed my data limit on the 16th dec to 30gb but my phone says 5 and now I have no internet as data limit is saying used

[Angir]

I Need to speak to someone 

[Angir]

Can someone help me

[Cleoriff]

Hi @Angir 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Angir You need to go into your data settings on your phone and either increase or turn off the data allowance control settings.