Proof of usage

[Macaulay]

How can I get proof of usage for my phone? I have been asked by an insurance company to provide evidence of the proof of usage from the start date to now when my phone has broke. It needs to include the imei number and my details

[jonsie]

Your proof of usage would be your previous bills in my O2

Also there, under recent orders, will be the receipt which includes the IMEI number

If you need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to get through seems to be
0800 587 4005