Porting number

[solseadog]

On Wed 24 requested a number to be ported from my Talk Talk account, was told it would be done on Thursday, didn't happen was told it would be done by 6pm today Friday..didn't happen , now been told it will be done Monday 29th..NOT HAPPY..

[Cleoriff · Accepted solution]

@solseadog 

If it hasn't happened by Monday then you need to give customer services a call https://www.o2.co.uk/contactus

Just keep rebooting your phone.

Let us know if you have problems as one of our managers may be able to speed things up, though not till Monday.

@EmilieT?

[Bambino]

@solseadog  Take a look at this link: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number and take a look at the section 'Switching from another network to O2'. Did you follow the correct procedure? Ports don't happen on the weekend, so Monday would be the earliest day now.

[EmilieT]

Good morning @solseadog, and welcome to the forum 

It'd be fantastic if you could let us know how your number port progresses today. In case you need any further help, I'd gladly check on my end if I can find out more about what's going on. 

Thanks @Cleoriff for the mention, and @Bambino for the info on the process!

[solseadog]

Thanks all seems sorted now ,

[EmilieT]

Good to hear @solseadog, thanks for coming back and updating us!

[Cleoriff]

Good to hear @solseadog