Roam like at home in Tenerife

[Piet]

Hey Guys,

Quick q.

I just saw my bill for March when I was in Tenerife and could see that O2 charged me for a call to my wife’s UK mobile number whilst we were in Tenerife.

I assumed that Tenerife was part of the EU, thus being included in the RLAH agreement.

Does anyone know whether O2 are now charging for the Canary Islands out of the agreement?

Cheers

[Cleoriff]

Hi @Piet 

Tenerife is part of the EU so you shouldn't have incurred charges. 

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

What’s included at no extra charge?

• Making calls and sending texts within our Europe Zone (excluding the UK), to any other country in our Europe Zone (including the UK).
• Receiving calls and texts in our Europe Zone.
• Using your monthly data allowance whilst in our Europe Zone

If you want to challenge the cost then you should ring customer services

https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

[Martin-O2]

Sorry to hear about the difficulties you've experienced when roaming @Piet. I can get someone to look into this for you but will need a few details so I'll drop you a private message.