Poor signal

[Signal1]

Good morning hope you can help with my query.
Ever since joining o2 I have been really frustrated with the lack of signal I can get.i came from network three prior to joining o2 and never had an issue with signal.even when my phone shows I have signal & 4g I cannot use internet.its not the service I thought I would get.can you look into this issue please as it’s really frustrating me. Many thanks

[Cleoriff · Accepted solution]

Hi @Signal1 

This isn't O2.

Check out this info Guide: How can I sort out my network issues? 

If nothing works, you may have to consider changing provider.

[Signal1]

I will most likely do that at end of my contract but I have less than 19months left

[Cleoriff]

With hindsight and as you were changing network, you should have tried a few other network sims before purchasing your device. All networks have patchy coverage in certain areas @Signal1 

You can call O2 and complain about your issues, though I'm not sure they would be very helpful.

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