Poor network connection

[Ku]

Dear O2,

I am using sim contact last six months, I am facing problems with the network at my home area in Harrow as well as at my workplace in the Richmond area. I am not getting 4G speed.

I am fed of the service so I want to terminate my contract. So provide me the Pac code.

[Enlli · Accepted solution]

This is a community forum made up of customers. We have no access to accounts and cannot issue PAC codes

Look at these guides and if you still want to leave contact O2 on the links provided below

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: How to get your PAC [June 2021 Update] 

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

If you are still in contact you will have to pay off the remaining balance 

[jonsie]

If you are six months in on your contract you will probably have termination fees to pay

Guide: Cancelling Your Contract