Phone turned off

[JohnF1]

Hi folks first time posting. My wife's phone appears to be completely turned off with no incoming calls or messages being recieved. She was late on a payment over the last month and this is because she was laid off by her work ( now furloughed) and didnt have wages to pay her bill. We now have the money to pay but I am unable to pay it as her number no longer appears in my02. Can anyone please help us resolve this problem?

[Cleoriff]

@JohnF1 

You need to contact customer services

Guide: How to find help & contact O2 

[jonsie]

You can reach the Payment Management team on 0800 902 0217
or08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am