Disconnected

[KayBeth13]

Hi, I was disconnected last week as I forgot to pay my device plan (I’m a teacher so it’s been more hectic than normal) and as a result was disconnected. Not an issue, I paid, left it 48 hours expecting it to take a little longer to be reconnected, restarted my phone and then reset my network setting but 5 days later I’m still unable to contact my vulnerable gran or my school. I also can’t call O2 to try and resolve this as there is no chat or calls allowed from my phone. I’m at a loss as my phone is crucial to me. Any suggestions please?

[Cleoriff]

Hi @KayBeth13 

You will need to borrow a phone to get through to O2. They are the only people who can reconnect you Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Edited to add other numbers you can call

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104