Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change my phone number

Can anyone advise me how I can change my phone number

Payment managment

I was wondering if there is another way of contacting the payment managment team other than phone i.e. Email. Reasons for asking I have bad anxiety and find it hard to talk to someone on the phone without having a panic attack

Phone disconnected

I know these are testing times and staff numbers are low but it’s proving impossible to get anyone to reply to emails/tweets/messages and the customer phone line won’t let me through.Please can someone tell me why my phone has been disconnected and h...

Accessories

Hello people. Just wondering if anyone could shed some light for me as speaking to someone from o2 seems far fetched atm! Basically I ordered the Apple Watch on myo2 app states next day delivery which I understand will not come on a Sunday so was exp...

Account Blocked/ disconnected

Help im behind on my account and cant get hold of anyone to resolve this and make an arangment to pay this at the end of april. this is due to me being out of work due to covid 19. im unable to use my phone at all. any help please.........

Barred/blocked phone

Not sure what’s going on, I’ve tried calling but they are clearly busy, live chat is busy.... they’ve stopped me using both phones because I’ve only paid the airtime and not the devise plan... but the devise plans aren’t due until the 6th and 8th of ...

Change of mind policy

Hi,I have recently bought a S20 Ultra but coming from an iphone I am not happy with it.I want to use the change of mind policy but I cannot get intouch with anyone from O2.I am very concerned that the 14 day return policy will lapse and I will be for...

Bill

Hi,I have recently paid my O2 bill. The money came out on 29th March. The money that came out was much much higher than it should have been. It included a "balance brought forward". This balance had already been paid on 17th March. It has now been ta...

oustanding balance

I made a payment to my outstanding balance last week and it is still not showing on my online account. Has this happened to anyone else? I am just worried that when my next payment is due (2 days) they will try take the larger amount without register...

Move number to o2

So frustrating! I have a PAC code for my old number and I want to move to my new o2 SIM.No one is answering phones ATM (understandable) and I can't find any info on how to proceed online ( not great). All and any help is appreciated.

O2

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