Phone blocked

[Chippy66]

Hi all, i woke this morning to an email stating that my was blocked from making/reciving calls etc, because of an over due payment. I checked on the o2 app and there is no over due payment.

so i rang 202 and the automated voice  told me my account was zero ammount over due.

Both my last monthly device plan and airtime have been paid, my next bill arrives on 26 Apr 2020.

Any ideas why ive been blocked?

theres no live chat

[Cleoriff]

@Chippy66 

You need to contact the payment management team. You can use Skype if you have no phone.

You can reach the Payment Management team on

0800 325 302 or 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

A free call to Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Guide: Coronavirus Community Help and Support 

[Chippy66]

Thanks for your reply, i'll post on here to say how i got on..

[Cleoriff]

Good luck @Chippy66 

[Chippy66]

Thanks for the advice, restrictions now being lifted.

The only way i could get through to speak to someone was by choosing the phone stolen option.

Guy sorted it rapid..

[MI5]

@Chippy66 

Is your account definitely blocked?

There are lots of scams going around at the moment and links from emails and texts should never be followed not have any personal details entered.

[Chippy66]

Yeah it was definitely blocked, some automated service flagged up a higher than normal spend by about a tenner, and cut me off..LOL

[MI5]

That seems rather over sensitive!

[Chippy66]

Just a bit!!

[Cleoriff · Accepted solution]

Pleased it's sorted @Chippy66