Solved: Re: Phone bill statement

Ra · ‎06-11-2018

Hello. I would like to ask. I need 5 years o2 bill statements. Do I need to go to brunch and order them? Many thanks

MI5 · ‎06-11-2018

2 years is the maximum you can get and you can download them from your MyO2 https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎06-11-2018

2 years is the maximum you can get and you can download them from your MyO2 https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-11-2018

It's worth calling O2 to see if they can help. It may depend on just what the bills are needed for?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎08-11-2018

Good morning @Ra, and welcome to the forum!

I'm not sure if you've has the time to follow @jonsie's suggestion yet and call Customer Service, but in the menatime I've double-checked on our end whether what you need can be done or not. As O2 only store a maximum of 2 years of copy bills on accounts, that is the maximum you can get, as @MI5 said.

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