Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transferring mobile number

I have been advised to switch off the WiFi to enable number to be switched, is this at my router or on the new phone?

Resolved! Changing phone, keeping sim only contract

I’m currently on a sim only contract but need a new phone, if I get a new one before the end of the contract can O2 put in a new sim that fits into my new phone, getting ride of the old sim and carrying on my contract as normal and keeping my number ...

Resolved! Upgrading

I want to upgrade my daughters pay monthly iPhone as a surprise for Christmas, if I ordered it now, would the new phone need to be used straight away or could she carry on using the old phone, not sure how this would work with it being pay monthly, a...

Resolved! Nuisance calls

I am currently plagued with nuisance calls and texts and after one frightening incident on Tuesday 6th November where a caller was trying to call me 3 times in 4 minutes, I want to find a way where all calls and texts EXCEPT those from my contacts li...

Resolved! O2 refresh

I got an email that I can upgrade to O2 refresh plans.I see they have 30 day plans.My contract expires in April 2019.If I get the 30 day contract from O2 refresh today, does it mean that I can leave O2 after 30 days or it will be in April 2019 + 30 d...

Spend Cap

Hi, I have enabled spend cap at £0 / month extra (it shows as a bolt-on on my O2 account), but I can still make international calls. I just let it ring and hang up to try - I don't want to actually call somebody and they pick up to find out that O2 c...