Perhaps you should spend less time analysing our on line use for the security services

[Anonymous]

Try fixing your programmes,This service is appalling

[Anonymous]

Online tried about 10 times now doesnt even recognise my address 4444 tried 4 times no human adviser on 4445 when transfered back. Bank says its O2 problem as not declining transaction.

How can you have this not operational for over 12 hours??

[Cleoriff · Accepted solution]

@Anonymous  You do know this is a customer to customer forum.?

We can't help with a query like this. You need to contact O2...not the community members..

EDIT: I see you started another thread about being unable to top up via 4444. You should really have continued posting there.... if this is related to the same issue

[jonsie]

Sorry you are having top up problems but multiple threads about it is pointless. Much better to keep all replies in one place.

Perhaps it's a system problem whereas your address or postcode isn't recognised by the system but you should be able to top up in the morning.

Other ways of topping up are by voucher from most supermarkets or by ATM. Many banks have the facility to top up within a downloaded app too. Hope you get the problem resolved.

[Anonymous]

Hi @Anonymous

As @Cleoriff has stated, we are customer to customer here. I understand your concern is in relation to difficulties topping up and one of the members will get back to you shortly.

The issue of data sharing with governments around the world has been put in to the public domain by Vodafone. Mobile Phone companies are subject to the laws of the country they operate in. If Vodafone and o2 etc have had to do this in the uk then it is the law makers who have to take responsibility. It is not the Fault of o2 / network operators and it certainly has nothing to do with whether you can top up.

I am sorry you feel frustrated about topping up and hopefully that will be resolved shortly for you.

[Cleoriff]

Thanks @jonsie and piperdog.  I was a little late editing my first post.

I only just realised the OP had started another thread

[Anonymous]

You are very welcome @Cleoriff.

Hopefully the OP will get resolution in the morning as per @jonsie's post or they call 4445 / liaise with live chat to get it resolved

[viridis]

I highly doubt anyone at O2 has any input or say in echelon activities.
Sounds harsh but for the sake of others confidence in the networks it needs pointing out as @Anonymous also did.

[viridis]

Hi,
Probably a long shot, but have you used your card more than 5 times in last 24 hours? Card issuers sometimes have a block after so many transactions.

[Anonymous]

Hi @Anonymous

Hopefully this has resolved itself for you now. Glitches like these are frustrating to say the least.

I typically use my banking app to top up.