Paying half now and half next month

[Krips]

My son managed to buy a load of game purchases and my bill is really high. Is there anyway I can pay half this month and half the next month?

[Bambino · Accepted solution]

@KripsYou'll have to speak to customer service. They may put you on a payment scheme, but it would probably mean that your phone service would be limited.

Edit: Here is a link for CS contact: https://www.o2.co.uk/contactus You would be more likely to have a chance at a better result if you call rather than using Live Chat.

[Anonymous]

They may allow that but probably will bar your outgoing calls & texts until it’s paid in full 

[TallTrees]

Hello @Krips 

Sorry to hear your bill is high from purchases.

Do call Customer Services and have a discussion before 08.30am is a good time to call.

If you can arrange a payment scheme and they do not allow you to use the phone

until paid off ~ you could always get a PAYGO until then. The Classic Pay as you Go with O2

is very good indeed for the cost of calls etc.

Good luck and best wishes 

[jonsie]

Ask O2 to place a bar on 'charge to mobile' to prevent this happening again, also a premium bar.

[Cleoriff]

@Krips 

It might be a good idea to have a look through this thread Guide: Tips to avoid unexpected charges on your bill