Pay By Mobile

[Anonymous]

Just had an online chat with O2 customer service and ended it frustation. The person was totally clueless!!!

I'm paying £30 via Boku and I get message:

"Sorry, you've reached your O2 spend limit. This payment would take you over that limit. Please try again at a later time. Contact us if you need help".

Well I've tried over 10 times and same message. I am on PAYG and have more than enough credit that I have topped up. I use my mobile to pay (charge to mobile) as I don't need to enter credit card details. The customer service guy kept saying its £30 limit a month. I said its not true becaue I'm on PAYG and as long as I have enough funds it should work. In addtion, I have already spend £50 this month and £100 in June. He kept repeating £30 limit a month which irrirtated me as I'm sure £100 is greater than £30 so I just thought he was just trying to get rid of me. In addtion, if you can't explain why then refund me on a debit card!!!!!

Someone help otherwise I'm changing networks!!!!

[jonsie · Accepted solution]

http://www.o2.co.uk/chargetomobile

Is there a limit on how much I can spend on Charge to Mobile?

You should only buy what you can afford to pay for.

If you're on Pay & Go, you can spend up to the limit of your credit.

If you're on Pay Monthly, anything you buy will be added to your monthly bill. The amount you can spend depends on how long you've been a customer, how much you normally spend and if you pay your bill on time.

What you can spend also depends on the seller's own limit, which they set themselves.

Call customer service and forget live chat.

[MI5]

Call 4445 and speak to a human.

[jonsie]

If it's not Charge to Mobile and you are talking about Pay For It then there is a £30/day 'typical' limit.

http://www.payforit.org/faq/

Do I need to pay anything for using Payforit?

There are no additional charges for using Payforit, you only pay the price of the content/ service you are purchasing. Payforit has initially been designed to support low value transactions (‘micropayments’), typically under £30 per day.

Please note, mobile data charges may apply for browsing or downloading in accordance with your Mobile Operator data tariff.

[viridis]

I know for a FACT some services themselves have a limit on how much you can spend.
I use boku/pay for it (whichever) for playstation network and I know that's limited to 30 a month.

[Anonymous]

Exactly! I copied and pasted that into the chat box and still he said £30 limit a month!!

[viridis]

That's correct, there is a 30 per month limit.

[Anonymous]

Yes I think Boku is PayForIT and I'm sure its £30 a day. I haven't used for a week so should work.

I just checked I actually spent £80 so far in July so £30 a month can't be true

[viridis]

With the same end service provider?

[Anonymous]

Are you pay monthly or PAYG?