Hi,
I took a contract online which was subsequently cancelled,(under advice from local store) due to poor handling and driver from the online system, with a new contract being taken out in store.
Firstly, the 50£ upfront cost has still not been refunded to me from this cancelled phone, or the first months bill that O2 took out of my account, and now I have received a text that I have a overdue bill for a number which is no longer associated to me as was the cancelled order.
The text threatens with an additional charge and due to current circumstances. Can’t get through o speak to anyone to sort this out.
I have already spoken to an advisor previously and he said it was all cancelled and that I would be refunded the previous upfront cost and first payments, yet this hasn’t happened and now I’m being chased for a contract which I cancelled and never actually received. I am also concerned that this will be marked as a late payment on my credit score.
Can someone from O2 get this sorted for the overdue texts and for my refund?
Regard
Gareth
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