Order

[Laura123]

I placed an order on Sunday and I was sent an email saying I would get a response within 24 hours but still have not heard anything. The order number is [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts

[pgn]

@Laura123 Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you. See links below.

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Char27T]

Hi, did this get resolved for you? I have placed an order today and got the credit check email. I’ve seen so many messages about delays and dreading it now. Ordered from O2 for years and never had this issue before.

[Oxonian]

Welcome @Char27T to this O2 customer to customer community. We understand that O2 have changed their credit check procedures since the merger with Virgin Media. 

If you are aiming that question at @Laura123, you need to tag her thus. 

Due to the nature of this community, we cannot access your account or offer you other direct help. You need to contact O2 and I suggest that you message them on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 👍