Order

[Andreicheptanus]

I did make a pre order for samsung galaxy s20 ultra on 12 february they sent to the stor cuz was click and collect order but they lose it
I pay 30£ upfront
125 £deposit
And 2 days ago i did pay my first bill but i didn t receive the sim card or phone
I need to speeak with costumer services but they lose te phone every time cuz i don t have priority ...
Wtf is this priority how can i contact that costumer services can someone from o2 to contact me please xxxxxxxxxx thanks

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Andreicheptanus 

Store otder help here https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351#M33445

[Andreicheptanus]

Ur reply is not helping me
My order is before corona virus and I didn’t t received any call from o2 they don t care every time you call them and they close the phone they are saying someone is calling u tmw
Who who who ????
That guy is dead who have to call me or wtf is happen with all costumer services

[MI5]

Sorry I can't help you any further.

[gmarkj]

All stores are closed.
The above link is guidance on what to do now.

[jonsie]

You\re not alone....