On O2 cannot send a text to O2 a number (21500l given by O2 themselves

[Karen731]

Hello

I am on O2.

I have never been able to send any text to O2 numbers. I can receive from them but cannot send to their numbers. No problems sending or receiving texts from other non O2 numbers.

I am trying desperately to send a text to 21500 an O2 number which I was asked to do by O2 but it keeps saying failed.

Have checked the message centre in network settings and it is correct 

+447802000332

Thank you

[Enlli]

+447802092035 for PAYG 

+447802000332 for Pay Monthly

Best bet is to contact O2

Guide: How to find help & contact O2 #

[MI5]

@Karen731 

Check you haven't blocked premium numbers in your message settings.

Even though this us free to send to, your phone wouldn't know and would block it.

[Karen731]

That is the same messaging centre I have. It did not work.

[Oxonian]

You are therefore @Karen731 back to @Enlli's advice above and the need to contact O2 ; you will appreciate that this is a customer to customer community and we cannot access accounts or do anything direct to resolve your problem. 👍 

[MI5]

or check for premium text blocking.

[Karen731]

I have told O2 before I saw this message, the person could not think of what the problem might be.

I will contact them again.

Thank you.

[Oxonian]

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@Karen731 wrote:

I have told O2 before I saw this message, the person could not think of what the problem might be.

I will contact them again.

Thank you.

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Good luck @Karen731 and let us know how you get on. 👍