O2 sim delivery issue

Sidharth · ‎17-10-2024

Hi,

I was planning to move to an O2 deal, so I ordered a SIM a week ago, and it has not been delivered yet. My order reference number is:. It was supposed to take 3 days at most.

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Please get this sorted out ASAP.

Best,

Sid

Bambino · ‎17-10-2024

@Sidharth This is not O2. This is a customer community.

How to find help & contact O2: A Guide - O2 Community

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MI5 · ‎17-10-2024

@Sidharth

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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pgn · ‎17-10-2024

This is in Pay Monthly, @Sidharth - did you order a PAYG SIM? You'd have had to go through credit check and get a contract to get a Pay Monthly SIM.

Follow advice given above to contact O2 and find out what the situation is.

Good luck.

Links to O2 Social Media Team here

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