O2 not taken my direct debit and now saying I’ll be charged late payment?!

[Maybaby05]

So basically o2 have taken my airtime bill out through direct debit but not my device plan. The payment should have been taken on 27th dec and there was funds in the account, they just haven’t taken it. Now I was sent a notification today and when I called and spoke to them (on 4 occasions because I kept getting cut off and having to call back) I was told conflicting information. I was told that I would be charged a late payment fee and it may affect my credit score and then on another occasion I was told I wouldn’t be charged and it wouldn’t affect my credit score. On all occasions no one could tell me why the direct debit wasn’t taken. 

payment was 4 days late but now paid. Will I be charged a late payment fee and will this negatively impact my credit score? Or would that only be the case if the payment went unpaid for 30 days? Can someone please give me some clarity, I’m meant to be moving house this month and the possibility of this late payment showing is stressing me out so much

[MI5]

@Maybaby05 

As it's only 4 days late you'll be fine.

You can always check with payment management for peace of mind.

You can get in touch with Payment Management team on 0800 902 0217 
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

New years opening times may be different.

[jonsie]

This is O2 so who really knows....

[MI5]

Only if passed onto a debt collection agency