Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Anyone having problems paying in new system

Hi, recently moved over to new billing system - paid my OH account on 21st December o2 didn’t process so our bank returned it to my debit card only found out today when he had text to remind him payment is due tomorrow? I pay by dd and now it’s sayin...

Resolved! Galaxy fold freebies

Iv had my foldz for 3 months now...but iv still not received my ear buds or my starter kit also for it...everytime I call n mentioned it I keep being told it would be November..its now January am I ever going to get them ...or has this been some kind...

O2 not taken my direct debit and now saying I’ll be charged late payment?!

So basically o2 have taken my airtime bill out through direct debit but not my device plan. The payment should have been taken on 27th dec and there was funds in the account, they just haven’t taken it. Now I was sent a notification today and when I ...

Resolved! Contract ends

My contract is due to end in a fortnight and I do not wish to renew and I’m probably just going to get a pay as you go Giffgaff and save myself a whole lot of money. I still have a few months left on my Apple Watch and o2 say I must stay on contract ...

Resolved! Uncleared balance

I payed £57.00 off of my bill last month and I was credited with £50.00 as my bill was £100 but my balance has not been fully cleared so I want to know where the money that was payed on December 14 has gone because I'm not paying you twice for the sa...

Resolved! Credit Declined

I have recently been trying to join a sim only plan on O2, but when I get to the final page I get this message "Your order can't be completed.When you apply for an O2 contract we use business policies to check your application. This time, you didn’t ...

I can’t see my device or usage when I log into my o2

Does anyone know how to link a phone to my o2 I’ve tried adding the phone number but says it’s already registered, I have only the one email address

Resolved! Payments

Hi, I have been travelling for the last few months and need to pay my O2 bill. Unfortunately I no longer have access to the O2 App. How can I pay my bill?

Payment date

Hi I’ve seen you can change your payment date online through MyO2 & I feel so silly coz I can’t figure it out.can anybody provide a dummy talk through version for me please

Spurious call charges whilst abroad

I am abroad, not using my phone to make calls or answering them when I am called. I have numerous £2.00 charges added to my latest bill which when I look at the detail are listed as being calls to my own number with duration of only a few seconds. Ha...

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