O2 account reactivated on credit report - no reply from O2

[Ross123]

Reference number: CRF-A003816

On the 15th of April I had an alert on my credit report that my o2 account has been reactivated. I left o2 a few months prior. I called customer services on the 13th of May and was told I'd get a call back within 3 days. No call. I called them back around a week later and was told to email the amendments team, Rick Stancliffe, Nadem Hussain Ishaq and Steve Williams and that I would get a response within 3 days- nothing came so I emailed again to chase up, still no reply.

I can still log into my o2 account and there is nothing listed but I am still very concerned about what could be a potential fraud issue.

Can someone please give me an update on what is going on.

[MI5]

@Ross123 

No one here can help as we are all customers like yourself.

Guide: How to find help & contact O2 

[Ross123]

Thanks. I guess I will have to go down the official complaint route.

Hopefully this post is public and will help others decide if they want to be an o2 customer or not.

[Bambino]

@Ross123 O2 rarely, if ever, calls customers back. Sorry to say, you need to persevere yourself.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)