O2 Wont cancle my order!

[Dino1968]

Hi having a terrible time to cancel an order. I was called and sold a paymonthly tablet on top of my mobile account. I then decided I did not want it within 2 days or ordering. Called and the lady said just reject the tablet when its delivered which I did. She then told me the order would automatically cancle.

1 week later I get a letter welcoming me to my new tablet account. Nothing shows up in my mobile account on O2 and never got any email confirmations or text alerts. Called support again. He found the order but cant cancel it and does not know what to do. Nothing shows on my mobile account but now my date on my mobile account is showing as zero when I know they are at least 13 gigs left.

Its a mess. He cant find the tablet, cant cancel, I will be billed in 2 weeks time and my up front payment has not been refunded. Terrible service and its been a mess from the start of ordering this tablet. Wrong information each time.

So now im due to pay for a service I dont have. And  all the o2 rep is saying is to cancel the direct debit! Which I cant until they try take the first payment and should not have to do this.

Terrible way to try sell a product terrible that they cant find the order and he refused to cancel the order down which he can see.

Lost in space on this one! rant over thanks

[MI5]

@Marjo ?

[gmarkj]

or @EmilieT?

[Marjo]

Thanks for tagging us @MI5 & @gmarkj. Sorry to hear about your trouble with this @Dino1968 😞 I can get someone to have a look on our end to help sort this out for you. I'll just need a few additional details so I'll drop you a Private Message here on the forum shortly. Hang in there!

[Dino1968]

Hi thanks so much for this @Marjo  I have now replied to your private message - hope someone can help sort this mess out thanks )

More info

More info

[Dino1968]

Hi all sorted got a follow up call from one of the team who found the tablet lost in transit. Money will be refunded. Big thanks to @Marjo  for pushing this forward thanks 🙂

[jonsie]

Good to hear

[Marjo · Accepted solution]

Good to hear it's sorted for you @Dino1968  and thanks for the update.

[TallTrees]

Hi @Dino1968 

Splendid ~ The Community Managers are tops

[Dino1968]

Yep they have been a great help ... blood pressure coming down 😉