Solved: Re: O2 Pay monthly SIM- not showing option to use ...

Pat99 · ‎17-11-2021

Hi , I bought a new SIM only plan after checking that it was supported by the phone and O2.

When trying to set up, the options do not appear, even though the official supported device list includes both phones

MI5 · ‎17-11-2021

You need O2 to enable wifi calling on your account first then you must turn it on in your MyO2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

wifi on.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-11-2021

@Pat99

You need O2 to enable wifi calling on your account first then you must turn it on in your MyO2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

wifi on.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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