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Number migration from PAYG to Pay monthly

mio_c
Level 1: Joiner
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Hi, just want to know if others are having difficulty migrating numbers from pay as you go to pay monthly? I have just bought a new phone on a pay monthly contract 3 weeks ago but I wanted to keep my old number (which was on pay as you go). I have called customer service and requested it the moment I have received my new phone. They have disconnected my old number and until now they haven’t migrated it…and it’s been 3 weeks. Are there any other users who are having this issue, I have been calling customer service daily for an update and not getting anywhere. 

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Enlli
Level 69: Guiding Light
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One of the biggest complaints on here!

Assume you followed the migration procedure outlined here

Guide: Migration & porting into O2  

If so it's back to O2. Try the social media team. Links in the help guide

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Text too small to read so didn't bother.

Why the need to change it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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